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| - Well, first I'll start by saying that I love Fractured Prune. My husband and I have been traveling down to Chandler for the last ~year or so to get their personalized donuts. I like to call it, "Do your own 'nut" I have been to this Tempe location twice now. The first time was fine, no complaints.
Tonight, however... was a major disappointment. Now, I hate to admit that we were in fact "those" people tonight who showed up 10 minutes before close. We typically don't leave our place of business until around 9pm, so tonight we grabbed a quick dinner and afterward, we had a hunkering for a delicious doYOURownNut. So we made our way over, and licked our chops the whole way. I checked yelp for their hours of operation and we had just enough time to squeeze in. We don't make a habit of walking into businesses right before close, but sometimes it just happens.
As we drove past to park when we arrived, we noticed that every single chair had been placed on top of the tables. We got a bit nervous, but their yelp page listed 10pm so we figured they were cranking out their closing duties early. We parked and walked up to the door. YES! The door also listed 10pm as closing time. We made it! Annnnd then we tried the door. Locked. No one in sight. So my husband knocked on the door, and one of the employees walked from one side of the store to the other (going into the back room), acknowledging we were there, and completely ignoring us. This didn't sit well with my husband, so he knocked again. Nothing. As we were walking away, another employee came out from the back room and gave us the universally recognized throat slash "closed" symbol. So my husband knocked again because he wanted some kind of explanation. The young guy opened the "after hours" window and said "We are closed."
My husband pointed at the sign and said, "You don't close for another 10 minutes." To which the guy responded in a causal, couldn't care less tone with "We hadn't had a customer in 45 minutes so my manager told me to close. It cost more to keep the doors open than we were making."
I get it. It costs money to do business. But you HAD business standing right in front of you that you weren't willing to service. From my observation in what had appeared to be completed already (chairs up, nozzles removed from soda machine, etc), they had begun closing down at least 20-30 minutes prior to us arriving. Perhaps one of the reasons you had no customers is because people question your reliability in being open after 9pm on a Friday night?
If you don't want to be open until 10pm, I suggest changing your hours. Or hiring employees that take your hours of operation more seriously. Until then, you have two disappointed customers that will likely just choose to get froyo rather than chancing it with you after 9pm.
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