We walked into the El Pedregal location to order a large pizza to take home to several family members. I had tried calling a few times, as it was Easter eve, to find out if they were open and no one answered. As we drove out of The Boulders we noticed the lights were on & people dining. We put in our order and were told to expect a 30 min wait. After 20 mins I noticed the couple eating at the bar had given back their food, telling the bartender they didn't like it. I immediately just knew that our order had never even gone into the kitchen. This was confirmed by the bartender/mgr. We left. Another El Pedregal business soon to be extinct.