Would like to update! I had to call TNA again for the same A/C problem that I called them for the first time and they were once again fantastic!
We had a small misunderstanding about the work because it was from past work and should be warranted but neither me or the owner had record of the invoice. Tom (who I assume is the owner) was very patient as we tried to sort it all out! Instead of not fixing it because we didn't have the invoice and making me pay for the same issue all over again, he was happy to fix it!
He sent Tim the technician who was fantastic as always! My house is blowing cold air again! Yay!