I do like their stuff. this is my third time to buy from them. first i bought a coffee table, second time was my office desk and now I am waiting for my end table. for the coffee table i was lucky they had it in stock. for my office desk i had to wait 3 weeks and for the other one it has been a week now. I didn't have any problem calling them (thank god i didn't have the same experience that everyone talking about) but the people in store are not that knowledgeable or helpful! can't say all of them but i can say 3 out of 4! but i did like their stuff and i am happy with my purchases.