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http://www.openvoc.eu/poi#funnyReviews
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  • Worst customer service experience I have had dealing with any kind of business. Lack of communication between the staff, it seemed like no one knew what the other was responsible for or even cared to know. After waiting 3 hours for the courtesy van that I was told was out and about I walked nearly 2 miles to get my vehicle. The work they did was to replace a blower on the HVAC that had gone bad after replacing a recalled harness that would over heat 3 times. Yes, I was there 3 times prior trying to get the issue resolved and it just seemed like they were not actually fixing the issue that was causing the over heating of the HVAC. They charged me for the burned out fan, and refused to acknowledge that it had anything to do with the recalled part which would over heat. I don't blame the staff as much as the management, as there was a complete lack of respect for the time set aside to get this resolved by the customer. I will never go back there for any kind of service or to even buy a vehicle. I really hope they have a courtesy check of how they treat customers and respect the time they set aside to get their vehicles taken care of. I placed a call to the service manager Tom Cuthbertson and asked to speak to him multiple times to Mark and Will and have not gotten any replies.
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