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| - I was happy that they were able to accommodate a Saturday appointment, which is rare. The facility I visited was gorgeous, however I was very dissatisfied with Spectrum in the treatment I received. I went in for recurring cystic acne and milia issues, for which the doctor prescribed retinol. I explained to her that I'd tried it before and it resulted in excessive burning and peeling on my face. She assured me that the dosage she was prescribing would be fine. I conveyed how hesitant I was, but as she was the doctor, I'd trust her. The nurse who was in the exam room with the doctor and I took notes (I wrongly assumed they were accurate.) The doctor also prescribed I use a hydrating cleanser on my face. When the doctor left and the nurse came back in with a sample of body wash (completely irrelevant to my cited issues), I asked which facial cleanser the doctor recommended, and she was clueless as to what I was referring to. Evidently she wasn't listening fully to the doctor during my appointment. The nurse didn't even offer to go back and clarify with the doctor on what cleanser she recommended. By that time, the doctor was in another exam room. I called back a couple days later and left a voice message for the nurse to have the prescriptions physically mailed to me. I offered my phone number and asked to be called back to confirm my message had been received. The nurse never responded. I called back and left a 2nd voicemail, stating that it was my 2nd attempt at having the prescriptions mailed to me. Later that day, the nurse called back and said she was returning my call. She wasn't proactive at all - she didn't anticipate my need and say "yes, we'll have that mailed over." Instead, she had me re-explain what I needed, despite my leaving 2 messages asking for the same thing. Once I said I needed the physical prescription mailed to me, the nurse interrupted and said they don't ship medication. I let her know that's not what I was asking for - my multiple requests stated that I wanted the prescription mailed to me. She then said she would do that. I asked when she would be able to act on that. She said she'd do it the next day. Two weeks later, the prescriptions arrived. This nurse displayed exactly what irritates me about poor customer care: inability and/or unwillingness to listen to the customer, zero accountability, delayed response time, and no kindness at all. All of that irritated me, however thereafter I finally filled my prescriptions for the retinol and another item. As I told the doctor I expected would be the outcome, the retinol caused my skin to peel excessively, and I felt pain in re-application. My skin was red, as though I suffered from rosacea. So as if the poor care I received from the nurse wasn't bad enough, the doctor's prescribed care failed, as well. The doctor, herself, didn't listen to me after I told her retinol caused me to peel horribly - she discounted what I told her would happen, and ego drove her to assume the treatment would work for me anyway. She was wrong. Horrible care. I'd never recommend this practice. It's a pitiful thing that the best thing I can say about Spectrum is that their facility was nice.
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