I have ordered from this place for years and it was very good. Due to late work nights, I've ordered from here several times in the last month.... also I LOVE PIZZA.
Once the pizza was soggy and uncooked in the middle. They also did not bring the parm cheese and crushed peppers I asked for. I called, they brought me a new pizza and took the old one. It was a mediocre pizza and kind of bland. I thought that maybe they were busy or had a new cook.
The next time I asked them for crushed peppers and parm cheese packets ( I alway ask for this)I stressed how it was important it was. They said they would put it on the ticket. Pizza showed up with no peppers and cheese packets and I saw on my receipt it was on there. So they said they would be back in a few minutes with it. We waited an hour and they never showed. Pizza was cold and soggy by this time. OMG, don't say I will be right back and never show up!
I gave them another try a week later. (I love pizza) Same thing! No crushed peppers and cheese packets! This time they came back in 10 minutes with it. It was on the ticket! So why not have extra in the car? At least this time the delivery guy came back. The pizza was a bit bland but ok.
Ok, tonight I ordered a gourmet pizza. I figured I might have better luck with their house specialities. This pizza is supposed to have FRESH basil and fresh mozzarella according to the description on the menu. The pizza was 90% tomato sauce that tasted like cheap canned spaghetti sauce and katsup. The cheese was so minimal. It was a pizza crust with tons of tomato sauce on cracker and a few little chunks of cheese. The fresh basil as they stated in the gourmet pizza description was not fresh at all. They sprinkled a little dried basil or maybe parsley on the pizza. I don't know because there was no basil flavor let alone "fresh basil". When I see FRESH basil on the menu, I sort of expect it. Epic fail on the so called gourmet pizza. Keep your katsup cracker!
The pizza is just not good anymore. In general, it's bland and there is little care in preparation. There is little care and a lot of mistakes on the delivery side as well. I have given this place a lot of chances because their service and food was good for years. No it was really good. I feel terrible about posting this but I gave this place so many chances to make it up. I didn't post after a single bad experience but after several consecutive experiences that left a bad taste in my mouth. I sincerely hope that they get it together and start making "authentic Italian" again.