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| - So, after having the customer care person contact me because of my yelp review, I took the time to detail my trips, provide all the info requested. I figured maybe they really cared! Not. I was told my concerns were being escalated, and then I received the following canned response:
"According to your feedback, you experienced a number of failures on your last couple of Ecar reservations.
It's clear that we have not provided you with the professional, courteous, and timely service to which we are committed. I have provided your information to operations management so that additional research can be done, and training needs can be addressed, to ensure that this is not repeated.
We hope that you will provide us the opportunity to make things up to you."
That does it for me. It's one thing to provide horrible service, but another to pretend to care about customers for the sake of social media. And, then another to just outright dismiss the issues entirely.
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