| rev:text
| - Disastrous! I soo much wanted to make this a regular place for us to go to, but it will not be so. This is my 5th time here and will be my last.
The Good:
The food. They changed up their menu recently and I really like the new options. Our party of 5 enjoyed the Jacobs ladder rib, the brisket, 8oz steak, and the octopus. Everything was prepared well and I have no complaints about the kitchen staff or bar staff. Head Chef Ryan is amazing at what he does and will be a force in the Calgary food scene for years to come.
The Bad:
Management and wait staff. This was a Thursday night, party of five throwing down fairly large amount of money ($600), we were dressed well, and we were treated like shit. The waiter started out good, was personable, but it slowly dissolved to us feeling like second class diners. He was inattentive and even dismissive at times. Example: at one point the whole table was out of wine for about 15 min and I had to flag down the manager to get us another round. another was one of our diners ordered the brisket, was a little surprised that there was no vegetables included, so when it arrived he ordered a side of broccolini. This arrived 30 min later, when the entire table was finished. the waiter came back a few times and is excuse was that there was a large table that just came in after us taking up his time. So that's our problem? They were understaffed for a Christmas season Thursday night? really?
We finished the night up and again waited for a long time before he even offered a dessert menu, and by this time we have had it.
I typically tip 20%-24%, and would have tonight as well. But each instance of inattention, rudeness, etc. dropped it another 2%. I ended up tipping 10%. When the bill came (and that was totally messed up as well) we paid it and I think when he noticed it was only 10% he was very offended and basically threw the receipt down on our table, no thanks for coming, just walked away. The whole party was looking around to each other kind of shocked.
I spoke to the manager about this disaster before we left and his attitude left a lot to be desired as well. He apologized, shook my hand and said "come back again, we'll do better next time" Really, that's it? I'm not expecting a refund on the bill or anything, but some gesture to put weight behind his apology. You be the judge on what is appropriate, but a meaningless handshake is not enough.
I shouldn't leave a nice dinner out with friends and be so pissed off.
We are planning our wedding in 2017 and this was a serious contender (which I told him as well) and now there is no way we would trust them with our guests. Out of 5 times here, this is the second time with a very lackluster experience.
Sorry Guild, you lost a big customer.
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