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  • HORRIBLE Service!!!! I purchased a service package when I bought my Dodge Durango 2 years ago. In those 2 years I've NEVER been able to get my car serviced there and here is why... For one if I just show up (even at 7:30am) they are packed and tell me they can not fit me in or it will be over 6 hours before I get my car back. Last time I tried to go early morning and they could not fit me in the service rep asked that I call ahead next time to schedule my oil change and tire rotation which again I have never been able to do at their location and always have to take my car somewhere else and pay for the oil change and tire rotation. So I took his advice and called on a Tuesday afternoon and no one answered so I was sent to a voicemail. I left a message with all of my info and never received a call back so I called again on Wednesday morning and again got a voicemail but did not leave one and then I tried again on Thursday and asked to speak to the service manager and after ringing for about a minute I got his voicemail a well. I left my 2nd message after trying for 3 days in a row to get someone and once again I will have to take my car down the street and pay for a service that I already paid for when I purchased my car. That package I purchased was a waist of money and their service department is a joke. They sale you this package and it sounds great but they are so "busy" all of the time so you can never actually use the package you purchase. Very irritating and disappointing!
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