The location is terribly run. Staff "check you in" when you arrive in a vague attempt to assuage some semblance of customer service. But all fails after that. The staff seems to know less than most people asking questions. And the amount of time each person in line took to be processed, whether inquiring about a new rental, checking in on a reservation, or returning or picking up a car, was no less than 10 minutes a person. Brutal.
The location seems fully staffed with lots of people but about half of then walked by to go sit in their offices or talk with one another or leave for break. It seemed like a very poorly run office with bad practices. The result was a brutal experience for pretty much every customer.
Won't be returning.