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  • Horrible customer service. They charged my account for not having any activity for some time. I went in to talk to them, and I approached a worker named Bev. She didn't seem interested at all to help me at all. I asked more questions, and she sighed. She didn't give me any relevant information, and was very poorly knowledgeable. She also blamed me for the account being charged. When I asked to speak to a manager, she decided to walk to the manager, speak to her for a few seconds, and walk back to her desk. The manager seemed not interested at all, and no eye contact was given to me. I would not recommend this bank to anyone. They have no service. If you step into a Chase bank, which I also have an account with, there is a day and night difference. If I have any issues with fees, which was rare, Chase will take care of it. I'm glad I had the majority of my savings at Chase to begin with. So long Third Federal. All this nonsense over a$10 fee. I have no idea how you are still in business.
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