I've been to Spa810 at the Esplanade a few times. Okay facials, amazing massages from Stephen.
I got an email about new massage therapists and a $39 special and was excited to treat my husband to a massage on his ONE day off a week. I called about a Saturday late afternoon appointment--none available, no problem. We set up an appointment for Sunday (today) at 11:00 AM with Eric, because he preferred a male therapist.
A few hours later, I got a call asking if he could come in at 12 instead and see another therapist, a female. Not ideal, but okay.
At 11:35 today (25 minutes before the appointment), I got a phone call canceling the appointment because the therapist went home sick.
I understand that this happens, but after moving the appointment and the therapist once, I was really disappointed to have to cancel the appointment twenty five minutes in advance when we'd arranged our whole day around this. It seemed extremely unprofessional to call so soon before the appointment and not be able to offer an alternative.