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  • I took my macbook air in to the college location where the guy was all jovial and "let me get this fixed up for you". so far so good. three days later i paid a $30 diagnostic fee. then they told me it was a "logic board problem" (that old chestnut - aint' they all a logic board problem) and would cost $350 plus tax to fix. i hemmed and hawed for about a week then eventually gave the go ahead a week or so later, via both phone and email. Someone got back to me. in a voice message they said it couldn't be fixed. but then another voice message said sorry, they were wrong, they would fix it. they said 5-7 working days. Alarm bells should have already been going off in my head. Two weeks later, spent without my computer (i'm a phd student with a chapter past due) i start making calls. i make calls. and more calls. sometimes someone calls me back and says "it"s just in testing, it will only be another day or so." three (working) days after that, i call back and i'm told by another person "it's being tested, be another day or so." THREE FULL WEEKS after i authorised those "5-7 business days" repairs to go ahead, i finally get my laptop back. it works great. i'm so relieved. for two days. then it shuts down and refuses to restart. dead as a dodo. Back to square one, three weeks of lost work time. Not to mention the cost. i'm done with these guys. they are great for smashed iPhone screens but don't ever take your precious work computer to them. They were bad at communicating, took far longer than they said they would, and eventually delivered absolutely nothing except a fuckload of wasted time and money. Save your time and money and go elsewhere.
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