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  • Oh Kaya. What a love/hate relationship I have with you. There are some truly great things on your menu. But the service . . . As one of the few places open in the Strip District after 5 pm I usually come here at least once a month if not more. As I am usually by myself I sit at the always-packed bar. And that's where the problems start. One bartender for a bar with around 20 stools that spans nearly the length of the restaurant? I don't know how they do it. During the evening hours, this is just not enough. Especially as they're serving food and fancy drinks. Management - Please try adding a bartender at happy hour to say 9 pm. The food runners NEVER remember your whole order. I don't get silverware until I ask for it. I don't get my aioli that's supposed to come with the dish until I ask for it. And the runners always look confused or put out with my simple requests. The bartenders are supposed to be providing these things but when do they have the time? Also - why does the food always end up on a metal prison tray with paper that ends up sticking to the food? It makes cutting impossible. Try plates. Really. They work. I know you're going for the rustic look but it's just not practical. Now I know what you're thinking. You're sitting at the bar ya dumb bunny. You can't expect table-level service. Oh yes, I can. Single people are making up more and more of the dining population. Expectations on the part of the restaurants need to be adjusted. And I have eaten at the tables in a group. The service was still not great. Lots of socializing between servers and not much hustle. And still, the resentful looks when you ask for things like cutlery and water. Now that's just silly. If you're going to Kaya be sure to check out the Fried Chicken Thursdays. I wish they would do away with the incompatible sides like tortillas(?) and do a take on island soul food. Also the conch fritters would go really well with the chicken. Oh gawd. The conch fritters are so good. Crunchy on the outside and almost creamy on the inside. And the spicy mayo (aioli) is insanely good. You'll want to use it on everything. I love the Poke bowl as well although I usually order it without all the fruit. I prefer a simpler version. Pro Tip - The side dishes and appetizers overall seem to be much more interesting and just plain better than main entrees. The cocktails could be a lot better as I have ordered many different kinds and haven't found a stand-out. The liquor choices could be expanded as well. But whatever you do Kaya please don't lose the conch fritters.
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