I will never ever be back to a jack astors again for as long as i live. Went to this location yesterday at 6 pm with my boyfriend, noone was waiting to be seated. The hostess told us its first come first serve we will have a table within a few minutes. We sat down and saw people getting seated ahead of us that just walked in AFTER we did. We thought maybe they have a reservation. After it kept happening and we we're still not being seated, we went to ask one of the 5 stunned hostess standing there gabbing with each other, where we just got a blank stare to which then we walked out. Very unorganized staff, I've worked in the service industry for 6 years being a hostess is not that hard! Especially if its not busy. Disgusting customer service will never be back! Sir cop fail.