Should be a Zero. Absolutely worst customer experience. Was told to come in and we set a date and time to have the car looked at. When I arrived there was no one in the office. Finally found someone who then found Mike the State Farm guy. Mike acted as if he'd never heard of me despite SF sending the paperwork, 2 phone conversations and an appointment.
He then proceeded to treat me in the most condescending manner. In my entire (rather long) life I've never experienced this level of rudeness. He then told me he couldn't provide an estimate for State Farm as there was prior damage. I inquired what he was referencing and when he couldn't or wouldn't say while I shared there was no prior damage he finally walked me to the car. We had been rear ended and our bumper was hanging on by a thread. The prior damage was 2 nickle/dime size nicks to the paint on the lower side of the bumper where rocks had kicked up from the AZ road (shocking!) on the opposite side from where we were hit. He then shared with me that my car 9 year old might have to be totaled by SFarm as it had nicks like that all over it. He pointed out a brand new lexus and said, this is what cars are supposed to look like. Once I'd left promising to never return I realized this probably was the old how repair guys treat women situation, up until now I'd never experienced it. It was horrible. Don't go here - they don't deserve your business.