Incompetent.
Been waiting 1 hr an 10 min for shuttle and some passengers have been waiting 1 hr. 30 min Shuttle is still not here. Shuttles are supposed to arrive at a min every 1/2 hour. Attendant can provide no meaningful info save that shuttle is running late. We were told also it was due to a shift change. Which means that they havrbpoor operations management. . Called service direct and they cannot provide meaningful information actually any information either.
Reco is to take a taxi. It is about $20 vs $6.50 for a shuttle.
If you have similar experience you can complain to company 800.634.4638