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| - I've taken Megabus on average about 3 times a year for years, ever since it started up in Toronto. The only reason I continue is the cheap price. I've had so many bad experiences I've often thought I should write about them, but usually prefer to forget about them as quickly as possible.
Sometimes the ride is ok, straightforward, relatively on time, no problems. But the number of times it's been inconvenient or an outright nightmare outweigh those times.
First off, the bus is almost always significantly late. This may be partly due to the fact that I usually take it to the States and there's always at least an hour delay at the border (not really Megabus' fault, but should be taken into account when estimating arrival times). If the bus is full and there's a lot of traffic, which happens at holidays, I've spent up to four hours at the border. However, coming back even before crossing the border, the bus from New York City is almost always late.
There are frequent bus mechanical problems and breakdowns. The last two trips I took with Megabus, 3 months apart, both times the bus broke down and we had to wait half an hour for another bus to show up. It's happened several times in the past as well.
The WiFi NEVER works. I have never once successfully managed to surf the internet using Megabus WiFi. I don't understand why they continue to advertise it.
The climate inside the bus is often too hot or too cold, and when you complain to the driver, he says it's fixed and he can't do anything about it. Last year on my way to the States at Christmastime we were stuck at the border, the bus was absolutely jam-packed full, and it was so swelteringly hot and stuffy that it was difficult to breathe. A lady opened the emergency exit in the roof to get us some air, and got yelled at by the driver. Other times it's so cold you have to keep your jacket on.
If you lose something on the bus, forget it. They tell you they do a thorough search, but I frankly don't believe it. Given the level of (non)-customer service I've experienced in other aspects, I can't imagine it's true. They have always told me they can't find my item, which may be true, but I am not convinced due diligence is done.
Bottom line, I take the Megabus because it's the cheapest option for getting to upstate New York where my family lives, but it's always a hassle and a headache. It would be great if Megabus improved the experience, or if there was an equally cheap but nicer option.
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