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| - We recently purchased a new to us RV built on a Chevy Astro Van, that after driving back from California we'd noticed the fuel pump was sounding a bit loud. I took it in to Courtesy the following day to have it checked out and a general inspection to see what kind of shape the vehicle was in, also the Anti-Lock light was on. I chose Courtesy because it was close to my work and they were listed as being able to accept RVs.
First of all I want to make it clear that the Service Writer, Scott, was awesome and I believe he did everything he could to get us fixed up. But Scott wasn't the mechanic and I believe the mechanics were the issue. I told Scott all the things we were there for, including the fuel pump. At the end of the day I was told that they pulled the codes, checked things over, did a pressure test and nothing was wrong with the fuel pump; that they didn't replace parts because they were 'loud'. With that we had some stuff fixed and away I went.
Fast forward a couple of weeks and we start having problems with the RV again while away on a weekend trip. The vehicle is stuttering, stumbling, hesitating and randomly dying while driving it. Immediately I call Scott to schedule an appointment. Again, he is great and gets us in right away. When I drop the van off I explain what is happening, and some possible things that could be causing it like the plugs, wires, dist cap etc and if they could check that stuff it would be great. I get a call a few hours later saying the mechanic looked at it, there were no codes and they can't reproduce the problem. When it starts happening again bring it back right away. I really really hate having my time wasted, so I left and took a long drive on the freeway to see if it would happen again. Sure enough, about 10 miles in it starts stumbling again and then totally cuts out on me at 75mph. I take it back right away, which by that time it was late afternoon so I knew they would need it overnight.
The following day goes by and I haven't heard a thing. I'm starting to get concerned when they finally call to tell us, in a nutshell, that after I dropped it off the afternoon before, the mechanic basically refused to look at it again, and sent it over the commercial vehicle side. Those mechanics had no idea what to do with it, so back to the original mechanic it went. By this time, of course, the van was not acting up. We asked again about checking things like the plugs, wires etc. It sounds like they forced the mechanic to look at it again, and 'supposedly' the wires were put on backwards, were coming off the plugs and had burned out the dist. cap and everything else. $500 later everything was 'fixed'.
Once again, the problem reared its ugly head this past week. I made an appointment at a different, independent mechanic and low and behold...its the fuel pump!!! Shocking! Now I'm left to wonder if we actually needed the $500 in work at the dealer or if the mechanic was just 'sticking it to us' and there wasn't anything really wrong with those parts at all. Its obvious that all of the tests and other diagnostics which had supposedly been done the first two visits, probably weren't really done at all. It really makes me sick to just think about it.
Be warned! don't go to Courtesy Chevrolet!!!
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