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| - I wish I knew someone in the market for a new bed, because I would send them to this store immediately. The salesperson, Andrea, and her manager, Adam, were *super* helpful. One thing that really impressed me is that they have their competitors' return/exchange policies printed out so that you can compare their policies with their competitors-wow. (By the way, their return/exchange policy at Mattress Firm is worlds apart from their competitors, who have loads of catches and fine print!) I feel like we got a small education on how different mattresses are made...Andrea and Adam were very knowledgeable. They also had their competitors' current flyers so that you could compare prices.
I generally do not buy from the first store that I visit on principle, no matter how good the prices are. However, their service just blew me away, and their exchange policy was enough to make me feel comfortable to roll with it and make the buy.
Oh, that's all aside from the amazing deal we got on our king-size bed. They even threw in free same-day delivery (shhh-don't tell them I told you!). It was worth every penny and more. By the way, although we got a great deal, I would pay $100+ more to shop from this store, just for the hassle-free return policy and *outstanding* service. Thanks a lot, guys!!
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