This past weekend I purchased a new mattress at a Mattress Firm store on Tatum Blvd. I ended up with a mixup with the delivery service time and it has been very frustrating getting this worked out. When I googled the store to get their telephone #, I was unable to find the correct store (boy, is it confusing). In error, I called what was apparently a different store. Ryan Couture is my knight in shining armor! After hearing my story, instead of sending me over to the correct store to start all over again, he was the ultimate professional and took care of this for me right then and there! He found my order in the system, explained what I needed to know and corrected it in the system. I now an expecting delivery of my mattress and I am confident that this has been handled well.