STRAIGHT A+ all they way! My precious Black Pearl was "injured" in an unfortunate accident and they were 110% on my side and did the right thing in every aspect of the process to get the claim processed and the work finished. Special thank you to Tory, shop manager, for looking out for me and Jim, handling the claim. I can highly recommend them, I will be coming back here FOR SURE! I also LOVED the feature of regular updates via text and e-mail with images. Being a photographer, I am VERY image driven. The work was absolutely GREAT! Thank you for taking care of my "baby".