These people have no idea what they are doing. I called them four times in two days and never got anything done. I called inquiring about Internet and the hopper. The lady was telling me how expensive it is and it's really for people whomcant get anything else. So I asked her " do you work for this company " they all kept trying to talk me out of everything I was thinking about ordering. Then day 2 I called and they didn't have any of my info right. They wouldn't even help me with my own account. When I asked to speak to a manager the girl told me it would be 20 minutes before I could speak with one. After I had already been on the phone for 30 minutes and accomplished nothing. I am only staying with them because it is convenient for me not to do the whole hassle of changing. But ifnyounare thinking of getting them, go with direct tv!!!!