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| - We went there for my birthday on a Sunday evening with friends and family. The decor and table setting is great, The place looks very inviting. it was 6 adults and 2 children. We waited about 10 minutes since we made reservation so that was not bad. They were out of Cocdel de Elote so we settled for their guacamole which was good. Our appetizer arrived before the drinks. Then the waiter brought someone else drinks and we told him no. Me and my friend and parents ordered their Horchata drink that arrived 15-20 minutes later and it was only one drink, the waitress forgot to put the other orders in. For my dinner, i ordered the soup Caldo Tlalpeno which was little bit on the salty side but still flavorful and temperature was more lukewarm, like it has been sitting out for a while. We all had ordered our main meal and while we are enjoying the appetizers and soup, another server comes bringing someone else's food and AGAIN, this time, we said No! For the main meal, i had their tacos- Barrio Polo Con Chorizo- which was delicious, all spices perfect, to my amazement, specially after all the wait and wrong orders. By the way, our food arrived 20 minutes after the appetizers. Meanwhile, we had to call the server to dim the fire on the patio table, which apparently he was not familiar with. Fire went out and apparently the gas was still flowing, causing a big flame and scaring the children that one of my boy almost fell off the chair trying to get away. The server did not even bother to apologize and got up and said- Let me get some help! Then another person came who was familiar with and started it again, more carefully. We did not order any dessert, we had no interest in waiting for a long time to get something or get someone else's meal.. This was our first visit for me, my family and my friends and apparently a last one at that. The service was less than average, we saw 6 staff members that night who were all running around confused and scattered, wait time for meals and drinks was ridiculous, putting in order for the drinks and forgetting is unsatisfactory. Scaring a child with the flame and handling it when one does not know how to, that is just unacceptable. Food was good and that is why i am giving 2 stars but the service and way things are being run, it is just not worth my time or money!! The staff either needs to be educated on their customer service skills, anyone can make mistakes but should be able to say "Sorry" to show a little remorse. If their servers continue to bring meals and drinks to wrong people, that shows inadequate staff education on management's part. I hope they work on it, their location might bring them more customers, but if their customer service does not improve, there are many other restaurants in the same area, that will be worth trying than to waste money on a place where they do not care for the safety and satisfaction of their customers!!
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