Third visit the same young girl didn't offer the free sample. Yet after buying a doughnut and coffee I sat there and watched the next 9 people get handed (not even asked) a free sample by the nice older black woman that works there. Customer service is in the eye of the beholder. In this case one has it. The other will loose business for this location because it is strike 3 for me. I am not the type to make a public scene and call attention to it over such a matter. But I am the type that won't go back. I will take my business elsewhere. The workers there need consistent work policies to avoid offending customers. But how can you complain about something conceivably free. Hmmmm.