Hey hippie guy... From the 70's. This review is for you. Know your customer, and try not to belittle them!
A little background on my history with DNA. A $4500 bike purchase gets you all the love. Lots of smiles... The bike will do this, the bike will do that... Etc. I think they might have even offered a parade at the time. Should have taken that offer.
Add an upgrade a year later to tubeless and a tune, and you're met with a little less generosity (Huh! I just paid you $200 to convert my tires to tubeless and the the bike.)
Later that season (today) .. Walked in to get air in the now deflated tires as a new season was approaching and I cannot believe the poor attitude of everyone in the shop. Told the HD (hippie dude) I was going out for a ride then would return to put another tune on the bike... Whether it needed it or not. Nothing. Not a smile... Just a disdainful look that I wasn't buying something then.
I guess enough time had passed for them to remember I spent as much on a bike as some spend on a car.
Hippie guy... This review's for you! Stay away from this train wreck and visit another shop that actually cares about their customers.
This review was written in my truck just after I left the shop.