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  • I got a "chicken carver sandwich" from this location. Because I know they do not usually pick fresh chicken for the sandwiches (it's generally pre-picked and kept in the carver station in equipment that keeps it hot and at a food-safe temperature unless business is incredibly slow), I requested that my sandwich be made with fresh chicken. It was well after the lunch rush and I knew that if they still had chicken picked from earlier, it'd no doubt be kind of gross tasting by now. They smiled and assured me they would definitely give me fresh chicken. When I returned to work, I opened my food to find that not only had they not given me fresh chicken, they gave me the most disgusting, inedible piece of chicken I have ever gotten from a restaurant in my entire life. It was so dried out that the breast meat was turning shades of medium and dark brown. An image of this sandwich has been uploaded to Yelp's page for this Boston Market location. Chicken has to be sitting in a dry, hot environment for a long time in order to degrade so badly. It doesn't just happen magically. So when I called to tell them what happened, the woman on the other end assured me "we only use fresh chicken". She lied through her teeth. I have worked for Boston Market in the past and am well aware of their food storage processes. She offered me a replacement sandwich and was not the least concerned that her employees were serving chicken that no one in their right mind would eat. Something tells me Corporate would have a much different take on the situation. For the safety of others, I'm considering going to the main store where corporate meets and letting them know that the Strongsville location does not meet Boston Market's standards for service or food safety. Try the location in Brooklyn (Ridge Park Square) instead. They're held to a higher standard.
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