Not sure if it changed management in the last few days but now full body assuage means only neck,arms and feet. They won't touch your back anymore. I've been here a few times and it's always been great and friendly. This time was subpar, chaotic and a bit rude. Nobody really seemed to have a clue what was going on, felt rushed, and when it was over they try to force you to tip for horrible massage and push you out the door. Time to find a new place.