Came in around 4:30 pm on a Monday. Was greeted by the receptionist right away. Very nice friendly young lady. The waiting are was clean and well lit. We were brought back to see Dr. Chang after a short 5 or so minute wait and she was very nice and answered all of our questions without making us feel like we should have brought a medical dictionary. This place is both a primary care (pediatric, well woman, ect) and urgent care open every day. It's very convenient and we like the staff so we will definetly be back.