This review is strictly about the Vetco program. Actual employees at this location were very helpful.
They finally updated to an electronic check in, which was the only good part about the experience. I was hopeful that this experience would go well since there was no line. After they weighed my cat in her carrier they brought her to a table and asked if she was friendly or not. Since they noticed she was hissing and growling I thought they would take it as a hint to be cautious. At home she's very friendly but obviously in a new environment any animal would be scared. So in response I said she is friendly but she seems a little upset today. They suggested to take her to the back room and I agreed. Two ladies, one with white hair one and with brown curly hair, and a tall gentleman (who was very nice) took her back in the carrier. When they returned they said she was "not a good cat", "not friendly" and "tried to bite my fingers off". I apologized, because she isn't an aggressive animal. One of the ladies said that they couldn't even get her out of the cage to do the shots, but they managed to anyway. I apologized again because this is very unlike her. As I was waiting at the register I could see the two ladies gossiping and bad mouthing my cat's behavior as I was standing about ten feet away. As I was walking to my car in the parking lot upset about what is usually a easy experience, I noticed that the carrier wasn't closed all the way on one side and could have opened. When we brought her home she was her normal self and was not frightened at all.
No pet it is perfect and any owner shouldn't be afraid to bring their animal to the vet in fear of mistreatment. I would have liked for the veterinary staff to have acted more professionally. If they felt the need to bad mouth about my pet they could have waited till I left the store. These two women need work on their customer service and how they talk to pet "parents".
Visit on 8.15.17 around 6:45pm