We were not really expecting to actually purchase a vehicle. We found one we were interested in on their website, and went to look at it. We didn't think we would be able to get financed. It took some time, but between our sales lady, Gina, the sales manager, Jerry, and the finance lady, they got us into the vehicle we wanted. They did not try to talk us into anything, and didn't nag us to make a decision. We will definitely go back the next time we are due for an upgrade.