So disappointed with this practice. The sweet lady at the front is great; however, the rest is so rushed. The lady that cleans his teeth is extremely rude, and have only talked to the actual ortho 2 times in 2 years. They rush through each patient and don't have time for anything else. They were about to have me sign a note saying the overbite and problems after removing his braces were on problem. Never did the ortho communicate these problems before hand and was removing braces as is! I had to let them know I was never made aware of any problems! The ortho said that they were having computer glitches and so that might be reason for not receiving any letters. I informed him taking 2 minutes at another appt would work so that we work together. Awful experience....and still extremely disappointed in their service.