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  • Last night, my family and I visited St.Louis Bar and Grill for the first time and were highly disappointed by both the food and the service. We arrived at around 9pm and it was relatively busy. After placing our order, the appetizers arrived in a long-awaited 40 minutes (the remainder of our food came in intervals of 15 minutes). In this time, my dad light-heartedly asked our waiter about the food in a joking manner and each time he did, the waiter responded dryly, "Just wait". Later on in the night, my dad attempted to call our waiter for a refill but seeing as how he was far away and the place being as loud as it was, he clapped a few times in order to get his attention. Our waiter returned with a confused look on his face and without even asking what it was that we needed first, he felt the need to lecture my dad in etiquette by telling him, "You shouldn't clap, it's very rude". The gesture was not meant to be one with that intent; it was solely a way of grabbing his attention when he couldn't hear us the first time. The waiter commenting on the matter in such a condescending tone, on top of the cold, unfriendly service we received all night was in my eyes, far ruder than anything we as the customers had done. As for the food, we ordered their onion rings and butter chicken bruschetta bread to start. The onion rings were merely chopped up squares of onion that had been deep-fried and the bruschetta bread was a mock imitation of a pizza - both were subpar. For the main course, we ordered the 2lb. wings in both spicy honey garlic and barbecue flavour. The spicy honey garlic tasted a lot fresher and the sauce had more body to it than the barbecue wings. My guess is that the more 'unique' flavours have to be prepared on the spot whereas the ever so popular choices such as the barbecue are prepared in bulk beforehand. As a result, the barbecue wings were incredibly dry and the sauce had the consistency of something that had been reheated three times. All in all, I assume the food is pretty standard across different locations, but I truly hope that the waiter in question either improves his attitude or is the exception of the chain.
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