What an amazing customer experience.
I had many complicating factors with my relocation to Arizona involving multiple vehicles with different circumstances. Javier spent ten minutes on the phone with me prior to my arrival and had the patience of a Saint when I appeared with a folder full of documents. He took the time to examine each one and stepped me through what did and did not need to be done for each vehicle.
Javier is clearly an expert in his field who takes a personal interest in ensuring that his clients know precisely what needs to be done and how. He guided me through obtaining my AZ license and how to title and register a complicated number of vehicles.
I have never experienced this level of personalized customer service from any government agency in any field. The office that I visited was incredibly warm and friendly. The leadership team of L&J are obvious octane junkies which immediately appealed to my love of all things internally combustible. (By the way, one of my vehicles required emissions testings and I acquired the certificate. Does that mean my car passed gas? ;-)
To describe L&J as a "motor vehicle services" organization falls short of their spirit to deliver the best possible customer experience while providing a legally required service.