While I can't say I have ever had a horrible experience here, I do think that the atmosphere is pretty pretentious and the services are extremely overpriced.
The massage I got there was good, but the manicure, pedicure, and hair treatment I got were just mediocre at best. I realize they charge more for the sake of the one stop shop convenience, but I personally think it is worth it to go to different locations for nail, massage, and hair services.