This Best Buy is alright. Half the time I have a good experience, half the time I don't. The most recent visit was to return a Harry Potter blu ray I already had (came in on black friday to something and left with something I forgot I had... d'oh) and I was instructed to go over to the customer service line to return it. I had to wait 20 minutes just to return a blu ray. Not too bad, I think. But, the lady in front of me had to wait that long to change the price on something she had just paid for at the register and they could've done right at the register instead of sender her over to wait. That was a bit much to me. The floor associates always seem "occupied" and are somehow never around to help. This best buy is meh.. wish it could be better.