This is the WORST airline experience I've ever had!!!! They charge ridiculous fee's for baggage. $45 for checking in a bag and $50 to carry on! Then you have to pay for "selected seats" and they don't even offer free drinks, soft beverages or peanuts or crackers! Not only that but I checked my bag in early enough to get on the plane and it never made it on from Phoenix to Denver! So I didn't get it until 2 days later and when I eventually got it, my stuff was stolen!!!! They took my jewelry out and put back my jewelry bag empty. They also decided to steal my only 3 scarves that I own. When I tried calling to first find my bag, I just kept getting voicemails and the run around. When I finally got my bag they told me they are not liable or responsible for stolen or lost items and that they would not refund me the $45 I paid to get my bag checked. WORST airline ever, I don't know how they still are in business. I've seen multiple complaints about them stealing and nothings been done about it. I filed a complaint with the Denver airport police and phoenix but of course nothing will be done about my stolen items and I won't be reimburse either. So upsetting. I DO NOT recommend them to ANYONE! If I could give them zero stars I would.