| rev:text
| - Be careful folks, their reviews go from 5 star to one star and no in between. My experience was a 1 star, they didn't show up for the appointment on time, didn't respond to several texts or phone messages. Then called me appr. 2 hours later and said they would be there in 10 minutes. Nope, showed up about an hour and a half later. Started to install a water filtering system for me. I had covered my dryer as it was brand new and he was going to install right behind it. I actually thought he would move it and we had talked about that when he came the first time to look at my plumbing and the space to install. Later, I went out to check progress, my dryer still in place, he told me he could not finish, as the company that I bought the filter system from didn't put in 4 screws he needed. I found that odd, but told him I would contact the company, request the screws and call him when I get them. As he was exiting the garage, I pulled the blanket off of my brand new LG dryer and there was a huge dent in the top!!! I said, what are you going to do about my dryer??? He said he didn't see how his drill gun could have done that. I said well something did! He said he would find out how to lift the top and fix it. I texted him when the screws arrived, sent him a pic of the screws, he said they were correct, set an appointment to come out one morning. I asked him what his plans were to fix my dryer and he told me he was going to try as he had downloaded the schematics. He never showed, never called, never answered texts or voicemails. This plumber is on the "recommended plumbers to install our product" list on the company website. I contacted the company, Nuvo H2O, told them what happened. They said I was on my own as they had no relationship with the plumbers on their list. Sad, Ace Pluming did my install, in and out in a timely manner, showed up. I am enjoying the great filtered water. I am going to look in to my options further as to how I can get my dryer fixed or replaced. Nuvo makes a good product, but shouldn't "recommend" plumbers that make their company look bad. They don't agree with me. So, Darden Plumbing LLC, I will be in touch. One more thing, it is odd all of the reviews I have found on this plumbing company are old. Nothing current that I could find.
|