i've been here a few times now, and i haven't been disappointed yet. tonight i had the house chicken, which consists of fried cuts of chicken smothered in their house garlic sauce. the brown rice was perfect and i appreciate that they gave me the option of brown rice - most quick-serve chinese places only offer white rice. i also got 1/2 order of crab puffs - i'm convinced these do not have an ounce of crab in them, but they are tasty. the 1/2 order isn't on the menu, but they'll still let you order it. my take out is always packed better than any take out i've ever received. the sauce was even in a separate container from the chicken! i had a 15 minute drive from pink lotus to home and the chicken, the sauce and the rice were all still steaming.
the employees are friendly and do the right thing - one lady was waiting for her call in order that should have been ready when she got there so they apologized and gave her a free soda while she waited. take out is delivered to the customer, you aren't called to the counter. it is the little things like those that impress me. prices are way cheap.
a few not so good things: the sweet and sour sauce was really runny. the place is hot as hell - i really think they don't have a/c. the inside is small and dumpy but clean. all in all, i like pink lotus a lot.