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  • Where do I begin?.... I stayed here last week for my vacation, not at all what I expected the service and people are not worth the price. They have no idea what customer service means, only the front desk do unfortunately. If it weren't for the front desk I would give it 1 star only. I went to the concierge to ask for a great Italian restaurant for lunch. Unfortunately concierge recommended a restaurant they haven't eaten because the food was horrible you can read it from my other review Dal Toro, don't go there please. I went back to concierge after lunch to ask where can we sit since we are waiting to check in and it's not 3pm yet. A lady told me there is no sitting area, we have to go to a cafe. I thought this is odd, a big hotel like this no seating area. I can't bring my kid to the gaming area, this is why I need a place for her. I found at least 3 areas on my own, thanks for nothing... I got to my room, the cheese crumbs was still on the couch. My hubby is nice enough to clean. We had to wait 2 hrs for our luggage from the bell boys. REALLY!!! My husband had to call to ask them about it. We ended up sleeping in a comforter that was wrapped with a fitted sheet, which means no comforter cover and no sheets. We got hot at night and realized there was no sheets... The next day I asked a house keeper is it normal they don't provide sheets for the bed. It turns out my room wasn't clean. Oh great mind you I took a bath and used the bathroom too. Now I am really disgusted. The housekeeper told me he will talk to the manager for me. They offer to clean my room ASAP. It turns out the room was clean and the new sheets had stains on it. I had it and went to the front desk and told an associate of my dilemmas with the hotel. She apologized and comp me $75. Really for how much crap I endured with my family $75 should be fine. I didn't really care at this point, I will never go back. The next house keeper changed the sheets and told me she couldn't give me new wine glasses and that I have to call priority desk. OMG! The rest of the time the guests that stay here are nicer than the staff. The guests would greet each other, but the staff don't greet you even when you talk to them. It's like your inconveniencing them!!! The hotel is beautiful. Next time I will only stay at the Wynn.
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