| rev:text
| - I'm not rich, and I'm not lazy.
Sometimes my work schedule gets so hectic for long stretches, something has to give. Usually, that something is housework.
In the hustle and bustle of life, there just aren't enough hours in the day or days in the week to take care of everything. Which is why I contacted Maids of Honor.
Once a month, Maids of Honor comes in and cleans my house. The first visit was a long one - two ladies doing a full Spring cleaning on everything. Each subsequent visit, there's always a full deep clean on the kitchen and bathroom, a Spring clean on one rotating area (in my case, it's bedroom, office, dining room and living room), and a basic clean on the rest of the house.
My house is always clean and fresh when they're done. I have yet to find an area that I want to ask them to re-do, or focus more on the next visit. They're also GREAT with my dog! In addition to being friendly with her - and patient when she gets underfoot - they're very careful when opening the door to go outside, making sure she doesn't run out.
Prices are definitely fair - there are companies out there who offer cleaning for less. I tried some of those. Once. There are also plenty of companies who charge notably more - I haven't tried any of those - as Maids of Honor has done such a great job I feel no need to contact anyone else.
The customer service from the office has been a little hit and miss. On one occasion, I was given an arrival time for mid-day, when I got the confirmation call 2 days before the visit. The schedule for the day changed, but I wasn't informed. I ended up being closer to the end of the day. That was not a huge issue for me - I was working from home that day, and would have been there anyway. I just felt I should have received a call, instead of me having to call them to make sure everything was ok. On a different occasion, I called the office three days before my scheduled visit to explain I would not be home at the time of service, and where I was leaving the key so they could get in. The next day, when getting the confirmation call, I again mentioned I would not be home, and where the key would be left. On the day of service, the team lead called me, asking if I was home, as my car wasn't there. Luckily, I was between meetings and able to take her call. No one at the office ever relayed my TWO messages of where the key would be. On the flip side - every interaction with Cathy, the owner, has been positive - and she did personally call me to apologize for the first instance above. I've never had any issues with billing, and everyone is friendly.
Far and away - the most important part of the experience is the people in my house and the quality of work they do. The fact I was comfortable leaving a key to get in when I wasn't home speaks to the level of trust they've earned.
Maids of Honor is definitely a solid company that does a really good job!
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