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http://www.openvoc.eu/poi#funnyReviews
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  • Nice staff, but it's not enough to make up for their confusing and unfair billing. ------Beware a sneaky extra test----- How much do you like getting unexpected extra bills on top of insurance-covered annual checkups? My wife and I went in for an annual checkup. We were seen by Dr Mary Andrews. Without telling us, she ordered an extra test to be added to our routine bloodwork: Vitamin D Hydroxy. From a discussion with the billing department, it's clear that this is something they routinely have to explain to patients AFTER the fact (because it seems that they add this test *on top* of routine checkups frequently). In our case, they did not tell us. The lab charges $82 for this extra check (per person), and then insurance gives a discount. It sounds as if insurance companies never completely cover this, because it's extraneous to the whole *annual checkup* thing that people come in for. Asking about this, I was told by the front desk that the office will take care of it. They did not. I got a much higher bill from the lab because of some sort of coding error and what then ensued was a series of calls between the insurance company, the lab and the doctor's office. What is clear is that the test was ordered by the doctor's office, and they have a "doctor knows best, and doesn't need to tell you what they're going to do" kind of attitude. In the end, they asked us to suck it up and pay for it. -----Thanks for the checkup. Now ya'll come back in for another checkup---- They're a business. They have to make money, but this is frustrating when it's just so painstakingly clear. We were both told to come in for more appointments in a few months to do bloodwork again (to check levels of cholesterol and blood sugar). Sigh. Why the tests can't wait until next year was never made clear. If they were willing to nickel and dime at the annual checkup level, we decided we did not want to see what would happen if we were to come in for an ordinary appointment. -----Overall experience------ Dr Mary and the office are all sunshine and smiles -- which apparently does little to make up for your presumed Vitamin D deficiency. We really would have agreed to the extra tests to the annual checkup if they had asked about them beforehand. Ultimately, both my wife and I would trade in their pleasantries for a more upfront and honest doctor experience. It feels more like a business than it does a clinic.
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