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  • The food was good but we experienced the worst customer service ever! We came to this restaurant excited because we didn't think we can eat pho visiting Canada. As Vietnamese Americans, we were eager to get to meet with Vietnamese people in Canada land. When we entered, we spoke to them in Vietnamese as a friendly gesture and they acted like they don't understand and started speaking English. Then we overheard them speaking to each other in Vietnamese and we thought they were just trying to be professional. It's all alright. We're new here so we were waiting for the waitress to come over to take orders. When we told them we were ready, the girl said nothing then pointed us at a piece of paper on the table and walked away. We learned that to order we had to write what we want on there and gave it to them. It's still alright. The rude part came when the waiter served us and knocked over my cup of tea. The tea was spilled all over the table, but he said nothing, leaving the dish on the table and walked away. It's not about the accident but how he responded to that. NO APOLOGY! He didn't even come back to clean it. The second waiter came over to serve my husband and we had to ask him to clean it. The second guy was nice and he just did it without complaining. Since I was disrespected, I planned to talk to the owner later. My husband said " We got good food so just let this go". I agreed with him. When we came to the counter to pay, the owner was there. We thought since he's old, he would be wiser and more reasonable. We said hi in Vietnamese but he didn't even acknowledge us and just handed us the bill. We thought he could be busy so patiently we waited. When he's done, he waved my husband over (the way you called a kid over). In US, we paid by giving the cashier the card so that's what we did. He refused to say anything but pointed us at the machine and gestured us how to swipe our card like we are two dumb people standing in front of him. He didn't even wait for the receipt to come out. He just walked away. We were baffled. Later the girl came over and handed us our receipt. We were speechless! They had given us a very bad impression of Vietnamese Canadians. We were too shocked to try any other Vietnamese restaurant there. We went to countless Vietnamese restaurants in US and we were never treated this bad.
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