These guys are awful. I called on a Thursday and made an appointment for the following Monday. I explained that this was a move-out carpet cleaning and that it must be done on Monday (last day of the month). Monday rolls around and I called to confirm the appointment time window. I was told "Eddie" would be there between 2-4pm. No one had shown up by 4:15pm, so I called to check in. The person I spoke with (the owner) rushes me off the phone saying he's call me back in five minutes. 15 minutes later, after not receiving a call back, I call again. This time it goes straight to voicemail. I try a couple more times, same thing, so I leave a message. I found another number for these guys online, so I tried it. THE SAME GUY (owner) answers and before I can even say anything he says in an aggravated tone "ma'am I told you I would call you back in five minutes!" So incredibly unprofessional and rude. He then calls up "Eddie" while I'm on the phone and tries to convince him to come do this job he was scheduled (maybe maybe not) to do. The owner then complains how he would come do the job himself but he's picking up another van, one broke down, and he's way up in Scottsdale blah blah blah. It all felt weird and completely scammy. They never showed up and I ended up having to hire someone else to clean our carpet. I was really annoyed at first, but after reading how terribly these folks have treated other customers in the past, I am thrilled to have never had them in my home.