I had my son's 7th birthday party here. I will say that the place is clean and in good shape. Upon arrival of our party time we waited close to fifteen minutes to take the kids into the first jump area. This wasn't bothersome to me until they shorted our time in that area by..... You guessed it, fifteen minutes! When we entered the party room, the hostess seemed very flustered, was rushing us through pizza, and cake, so much that I did most of the serving myself just to move it along. When I inquired about our presents, it took her another ten minutes to bring them in, and then we were rushed through that! We finished and were out of the room five minutes before our scheduled time and the hostess still seemed irritated that we had our son open his gifts, and was quite rude. This experience was certainly not worth the $500 price tag and not a place I will go again. I was disappointed because it became obvious to us that somewhere prior to our party they had gotten behind and they chose to short us playtime and make the party room experience very stressful, especially considering the high price tag.