Horrible customer service! Went in to get a charm for my Tiffany bracelet and they didn't have it in stock. Annie refused to look to see if other stores on the strip had it, refused to see when they would get it in and refused to let me order/pay for it as well. She proclaimed that they were not allowed to do ordering and they would not deliver it to my house. However another store down the way could do all that and give me a time frame! Worst part, she was training someone! Scary. I wouldn't recommend.