Could not possibly be more happy with their service. I was really surprised to see another reviewer's brutal rating. The comments were so out of character for Alli and Sarah that it made me wonder the legitimacy of the review. I schedule 3-4 months out and they've never once missed an appointment nor have any of my other friends who all use Furrends Furrever.. My most difficult pups have always been managed with a great deal of patience and love. It is clearly obvious that they not only love animals, but they love what they do. When the babies come back into the house, tails are wagging and they're looking forward to treats. That has NEVER happened coming out of a brick and mortar grooming facility. Quality of service is second to none. Proven track record that warrants a loyal clientele. . . .