| rev:text
| - I have been going to this spa approximately every 2 weeks for 3 years, and have never seen a single customer leave unhappy. I followed my manicurist there from Chandler (yes, I drive over 30 minutes each way), but I do so because I love this place. Lynn, the owner, is very kind. She has given me a Christmas present every year, as a thank you for driving so far out of my way.
Chi, my manicurist, is excellent! She is the reason I come, but she is in good company! Linda, another manicurist, is also excellent. Linda's English isn't so good, but she has learned a lot over the three years I have known her. She also does eyebrows, and does a fantastic job!
I have three daughters, and whenever I can, I take them (or my BF or my mom), so they can have the same great experience that I do.
Here are the great amenities:
1) Spa chairs at every station (the salon just doubled in size, so there are twice as many now);
2) A nice, granite bar where all nail services are completed;
3) Consistent personnel, with little turnover (this speaks to Lynn's kindness and management abilities);
4) An older, more experience clientele (yeah, that includes me);
5) Free cold refreshments, a Keurig for coffee and tea, and often a cookie or other sweet treat;
6) A very nice, relaxing environment (great ocean motif, relaxing music, and a full-time housekeeper);
7) Reasonable prices that include a 5-minute back massage with all spa services.
As you can see, there are many reasons to love this place. I was very frustrated to see so many poor reviews! So, I would like to address some things:
a) Yes, it is almost always busy. But, so are many salons now that the economy has improved. If you want to avoid the rush, come on a Tuesday or Wednesday during working hours---sometimes I am the only customer there!
b) The owner and staff are from Vietnam. That's just the way it is, and since I am sensitive to all cultures, it doesn't bother me at all. Since I have had Chi for over 5 years, she often explains to me what the joke is. IT HAS NEVER BEEN ABOUT THE CUSTOMER! I have to say, one time I was surprised because Lynn was talking to another nail tech in a stern voice (in Vietnamese), and when I asked what it was, I was told that she HADN'T SPENT ENOUGH TIME ON THE CUSTOMER!!!
Lynn is very serious about her product, and this was evidence of it.
c) As far as being left in the gel soak off station for over 45 minutes--that would have frustrated me, too. However, I would have spoken up as soon as they were soft. You don't get anywhere in life if you are not willing to stand up for yourself. What did you do with the goopy stuff hanging from your nails???? I think I would have rather gotten good treatment at the time, rather than storming off angry.
d) As far as the UV burns go, I have never had this happen, and I have gotten gels quite a few times. However, I think that you may just be sensitive to the UV rays, and probably should stop getting gels. Happy Feet doesn't make the UV devices, they just use them. So, no matter where you go---be very careful!
e) About bleeding---Okay, guys. Let's be real. Skin has several layers, and then there's blood underneath. (I know, I'm a nurse.) So, if your skin gets too soft, or is shaved too low, you're going to bleed. It's the same thing that happens if you pull a hangnail out at home. You bleed. It is not the end of the world. That is the risk of going to a nail salon, and we have all had that experience. But, I would like a nail tech who takes the time to do things right, even if I get a little cut. My cut will heal in a day or two, while my nails will look FANTASTIC for a couple of weeks. If bleeding was so hard on us, we wouldn't heal so quickly.
In conclusion, this is a great, and oftentimes busy, place. If you are going, call ahead and make an appointment. If you have complaints, don't hold them in. I know that Lynn and others would be happy to make you happy. And, if you don't like people from other countries speaking their native language, stay out of nail shops---unless, of course, you want to pay $50 for a manicure. I have a few of those in Chandler, but they don't do a very good or consistent job. But, they ALL speak English.
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