About: http://data.yelp.com/Review/id/olwEtA0Fw-xAdEQyYvRzAg

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About: http://data.yelp.com/Review/id/olwEtA0Fw-xAdEQyYvRzAg Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-03-15 00:00:00 (xsd:dateTime)
itemReviewed	Koko Bakery
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	7 (xsd:int)
rev:text	I was severely disappointed with Koko Bakery and will never go back. I ordered a vanilla latte off their list of several espresso drinks. The staff grabbed a cold cub and scooped powder into it, I repeated that I wanted a hot latte. She grabbed a hot cup and poured drip coffee from a dispenser. I asked her if the latte will have espresso in it. She had someone else show her how to use the espresso machine, and put normal coffee grounds into it, then made a Pyrex pitcher full of coffee from the machine, that she poured into my cup. She then asked me if I want cream in my coffee. I told her that a latte is made with shots of espresso and steamed milk. She poured cold milk into it and handed me the drink. I took a sip, it was definitely not a latte. I asked them to make me the correct drink or refund me the money. She refused to refund the money because I took a sip and said that she made me the drink. I instructed them to take lattes off the menu if they don't know how to make espresso drinks, and had my money refunded promptly by my credit card company. Horrible customer service and completely unacceptable attitude towards their customers. A perfect example of how businesses should NOT treat their customers. Stay away. ----------------------------------- Explanation of my rating system - 5: Epitome of something, the best I've had, would LOVE to go back 4: Great food and happy to go back regularly, but not the best of the category 3: Food is fine. I may spontaneously decide to go there based on convenience. But no need to go back either. 2: If you insist, I guess I'll come along. I'll find something to eat. But I wouldn't have picked it. 1*: No plans to come back. I'll try to talk companions out of going.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Susan

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